Connecting Your Property with our Distribution Channels
Port Douglas Accommodation manage a wide range of Holiday properties from the budget conscious through to 5 star luxury.
List with us and benefit from
- Professional property promotion & social media marketing
- Quick response enquiry conversion
- Repeat business and 5 star reviews
- A choice in quality cleaning contractors
- Online compendium, flexible check-in and concierge services
Portdouglasaccom.com.au ranks on Google search page 1 saving you on marketing costs and bringing guests direct to you.
With over 20 years’ experience in the Hospitality Industry we provide our guests with a seamless reservation service. Our reservations team work 7 days a week ensuring every enquiry is responded to within 24 hours.
Our consistent 5-star reviews not only guarantee new guests will book, but also keep yesterday’s holiday makers coming back year after year.
Contact us for a free appraisal today firstname.lastname@example.org
What services do you provide?
We help new holiday home owners to get started and accelerate their bookings, existing holiday home owners to turbocharge their bookings then we manage the entire rental process for you (from guest enquiry to check-out and everything in between).
Is this service right for me?
Do you want to profit from your holiday home? Are you happy to sit back and let us manage your listing? If you answered yes to these questions we may be able to assist you.
I’m already an existing holiday home owner, how can you help?
Firstly we transform your online property listing to make it attractive to prospective guests. We do this by having professional photos taken of the entire property, re-writing your property details and descriptions and optimising your pricing. We start channeling traffic to your listings straight away and we use state of the art property management systems to raise standards above your competitors.
We then make sure you are listed on the best performing holiday rental websites in Australia. VRBO, Airbnb, Our own portal as well as BOOKING.COM if your property is suited to it.
Our unrivalled understanding of the major booking platforms helps to get you up the rankings and getting more bookings than ever before.
We also provide advice on improving your property, including furnishings, equipment, facilities and decor.
Once we’ve improved your listing we manage the process for you. Our Customer Service Team will be available 7 days a week should you want to ask any questions.
They will service all enquiries 7 days a week via email, text or phone. Our staff and systems process every booking and payment, send instructions to guests, schedule cleaners and will even handle maintenance or emergency repairs. Our customer portal provides real-time access to information on your bookings so you can see how your property is now performing under our care and guidance.
Do you manage long term rental properties?
No, we only manage holiday rental properties.
How do I pay your fees?
Our fees are deducted from the booking proceeds received in our trust account.
Do you pay for cleaning?
No. Any fees and charges relating to the property (e.g. cleaning, utility bills, council rates) are paid by the owner. We will validate any cleaning or repair invoices and pay these from the trust account.
How rapidly will my property be listed?
Dependent upon availability of photos, we can have your listing live between 24-48 hours of sign up.
I am ready to sign up. What do I do next?
We would love to take on every property listing request we receive but unfortunately we can’t. There’s a criteria we follow in deciding which properties we manage. Let’s chat first.
If we are aligned we will send you our management agreement for you to read, sign and return. You must provide us with ownership of property documents as well as any insurance documents we require.
Are you a Real Estate Agent?
Yes and No! We do not do sales or long term rentals.
We are a boutique holiday accommodation agency, however one of our directors is also a licensed real estate agent. This license enables us to safely handle money in a trust account.
Do you create the online listings?
Yes – we create all listings from scratch to ensure the highest levels of quality
Do you supply linen?
Yes, linen is mandatory at all properties . Our Housekeeping Contractors provide linen from a commercial laundry which is itemised on the invoice along with labour and amenities for each guests stay.
Do you organise the cleaners and linen?
Yes, as part of the booking process we schedule post-guest cleans. The housekeeping contractors organise the linen.
What do you do if my property needs repairs or maintenance?
If your property requires urgent repairs we will conduct the repairs on your behalf up to a value of $300.
How do you know what price to charge for my property?
We use a combination of our experience in holiday rentals in conjunction with a comparison of local pricing data to optimize your income. We also create seasonal and special event pricing to maximise income at peak periods.
Who takes the photos?
We only use professional photographers who specialise in property photography.
We also provide advice on how to prepare your property prior to the photography session.
What are the tax implications of having a holiday home?
All income must be declared to the ATO as part of your tax return, but also all of your related expenses are tax deductable including our service. For further details please speak to your accountant.
Where will you list my property?
We list your property on the best performing holiday rental websites in Australia including Airbnb, Stayz & booking.com to name a few. We are always looking for new ways to market properties.
Can you help me with renting one room of my property?
No, we only provide our service for entire properties.
How many bookings will I receive?
This is a very difficult question to answer but we expect to be able to help your property perform to benefit you.
How do you know who is staying in my property?
All guests must provide ID and fill out our T&Cs, guest list as well as acknowledge the code of conduct.
We are in contact with the guest several times before their check in date. We don’t accept instant bookings
Exceptional Guest & Owner Experiences
Access to your Owner Portal
Port Douglas Accommodation will provide access to your Owner's Portal to view your booking information and statistics, secure your own holiday dates, view monthly statements and property repairs.
Cleaner Portal with Property Checklists
Our cleaning and maintenance teams have access to our cleaning portal to ensure your property is presented to a high standard at all times.
Online Contactless Guest Check In
Our Online Check In is sent automatically to guests 3 days prior to arrival to complete guest registrations. Once the guest has checked in access to a digital property compendium to assist with information during their stay.